The Competition and Markets Authority (CMA) has said it will launch an investigation into the way in which online gambling firms treat their customers, using its court enforcement powers to ensure consumer protection legislation is applied.
This probe is part of a new joint programme of work with the Gambling Commission to tackle issues of fairness and transparency in the gambling industry, after an initial CMA review of the £4bn-a-year sector highlighted examples of potentially unfair treatment.
The tie-up between the two regulators will probe complaints raised by the Gambling Commission about misleading promotions and unfair terms being used by firms to block players’ payouts.
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