Four gamblers undergoing treatment for their disordered gambling spoke of predatory VIP managers, failures to check affordability and out of control affiliate marketing in a harrowing House of Lords committee evidence session on Tuesday.
Michelle Singlehurst, who began gambling with National Lottery scratchcards, said she spent £550,000 in less than three years starting in 2014, prompted by a sequence of traumas in her own life.
“It was too easy to access and PayPal didn’t block me,” she said. “You can take a loan out and spend it very quickly.”
“I’ve looked back at the way operators treated me in emails. They were like vultures — someone pops up in a chat box and says: ‘hi Michelle, how are you?’"