Betting companies should be barred from dragging out the payment of winning bets, sometimes in hopes that the punter will lose back their money, a bettor’s rights advocate argued in the Palace of Westminster this week.
Brian Chappell, the founder of Justice for Punters, claimed it is not unusual for bookmakers to take one to three months to pay out winings after prominent betting events.
He said his group helped a woman, “Jane from Essex”, get her £55 payout that had been delayed by more than a month after the Grand National horse race.
“Why is the customer service so awful?” he said. “The gambling industry treats the customer like they are guilty until proven innocent.”