Swedish online gambling licensees should not wait to hear a "code word" or cry for help before they exercise their duty of care for players, Swedish Gambling Authority (SGA) officials said during an industry briefing on Tuesday.
A gambling licensee’s responsibilities means that operators should not wait for players to get in over their head before acting, said compliance officer Sara Näselius.
"It's very important the players don't have to give you a code word for you to have to give a duty of care," she said.
Näselius was among the speakers on Tuesday as the SGA held an informational meeting in Stockholm, along with the Swedish Tax Agency, Financial Police and Swedish Consumer Agency.
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