Spain has rolled out a number of new consumer protection and anti-fraud initiatives over the past few weeks as part of what has been dubbed a “quest for sustainability” by the country’s regulator.
Speaking at the Gaming in Spain Conference in Madrid last week, representatives of the Dirección General de Ordenación del Juego (DGOJ) asked attendees to be on the “look out” for more changes.
DGOJ director general Juan Espinosa Garcia is aiming to improve the image of the gambling industry by becoming a more active regulator, with consumer protection at its core, he said.
“We need to create some empathy and this only comes from identifying the issues, narrowing them down and offering a proportionate solution to address what might be legitimate concerns,” said Garcia.
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