In formulating their self-exclusion policies and procedures, operators in Great Britain should consider the risk that self-excluded gamblers could successfully sue operators if they are subsequently allowed to bet.The case of Graham Calvert, who is suing William Hill for an alleged breach of a duty of care in connection with a self exclusion arrangement gone wrong, offers a cautionary tale for operators.
The facts of the case are well reported, and the case has yet to go to trial, but there are lessons to be learned by all operators in Great Britain who are now required, by their licence conditions and codes of practice, to have in place self –exclusion policies to help combat problem gambling.
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