Licensing Conditions And Codes Of Practice - Section 5

5. Dispute resolution
Social responsibility code provision

All licensees except gaming machine technical and gambling software

Licensees must put in place procedures for resolving customer complaints and
disputes.

The existence, and terms, of such procedures must be drawn to the attention of all
customers.

5. Dispute resolution
Social responsibility code provision

All licensees except gaming machine technical and gambling software

Licensees must put in place procedures for resolving customer complaints and
disputes.

The existence, and terms, of such procedures must be drawn to the attention of all
customers.

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