The Licence Conditions and Codes of Practice require that all licensees must make information readily available to their customers on how to gamble responsibly and how to access information about and help in respect of problem gambling.
This information must include, where relevant, self exclusion options offered to customers.
Self exclusion is a contract entered into voluntarily between the licensee and the customer under which the customer agrees to be excluded from gambling at the licensed premises, and the licensee agrees to enforce the agreed exclusion by setting up procedures for tracking exclusions, identifying excluded individuals and denying them the opportunity to gamble.
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