The Dutch Gambling Authority (KSA) has clarified the obligation of its licensees to report internal failures and attempted to address reportedly high levels of underage gambling in the country.
Casinos, bookmakers and lotteries are all obliged to report “incidents”, which are defined as “all situations that could damage the consumer's confidence”, to the KSA as part of their licence obligations, the regulator said on Wednesday.
Publishing the wrong results, lottery draw technical failures, production errors in multiple gaming tables, the participation of minors in a game of chance and disruptions in the process related to access control, draws or payments are all examples given by the KSA of incidents that must be reported.
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