Understanding Problem Gambling

Identifying and assisting problem gamblers is not easy. We can all be susceptible to making assumptions, so it can be difficult to reserve judgement and allow customers to discuss their problems.

Our Understanding Problem Gambling course has been developed in partnership with Gambling Therapy, which will help improve you and your organisation’s awareness of the impact, signs and symptoms of problem gambling and the effect that it can have on individuals. This course provides operators’ staff with key knowledge, clinical tools and processes to understand and support individuals who may suffer from a gambling problem. This course also demonstrates good corporate social responsibility which licensed operators are required to adhere to. 

By the end of this course you will be able to:

Define what problem gambling is.

Understand the impact and harm of problem gambling.

Know how to tell if someone's gambling might have become a problem and the action you should take.

Talk about problem gambling and help someone with a gambling problem.

Know when to refer someone for help.

Identify suitable help and support services.

Beginner or Advanced

30-40 minutes


Course Outline

  • Introduction
  • What is problem gambling?
  • Identifying problem gambling
  • Managing contact with problem gamblers
  • Help and support services
  • Conclusion
  • Test your understanding

"GamblingCompliance's understanding problem gambling course was easy to customise to our business requirements. The course has thoroughly enhanced the awareness of our customer-facing team, empowering them with the necessary tools and knowledge so that they can better deal with challenging situations. The module has been well received by the team due to its user-friendly approach, interactive nature and multiple case-studies of relevance"

Head of Responsible Gambling, Genting UK